This Privacy Policy (the “Policy”) describes how personal data obtained through the makerzoid.eu website (the “website”) is collected, used and otherwise processed.

Data controller

ITCOMTRADE s.r.o.
Polianky 3668/7K, 841 01 Bratislava, Slovakia
Company ID (IČO): 50030604, Tax ID (DIČ): 2120156269
Registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No. 107302/B

Contact details of the data controller

Correspondence address: Polianky 3668/7K, 841 01 Bratislava, Slovakia
Telephone: +421 905 336 051
Contact e-mail: info@makerzoid.eu
Responsible person: Serhii Novikov (info@makerzoid.eu)

The protection of personal data is very important to us. Please read this Policy carefully, as it contains important information about how we handle your personal data and about the related rights and obligations.

1. INTRODUCTORY PROVISIONS

1.1. What rules do we follow when handling personal data?

When handling personal data, we act in accordance with the legal order of the Slovak Republic and the directly applicable legislation of the European Union, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “Regulation”), and Act No. 18/2018 Coll. on the protection of personal data and on amendments to certain acts.

1.2. Personal data we collect

We collect different data depending on which of our services you use. The scope of processing of personal data is adequate, relevant and limited to what is necessary for the stated purposes.

1.2.1. If you shop with us, we collect:

Name and surname, delivery address, e-mail address, telephone number, bank details, payment details.

Data arising from the duration of the contract – products purchased, customer segment, volume of services provided.

1.2.2. If you are a registered customer, we collect:

Name and surname, delivery address, e-mail address, telephone number, bank details, payment details.

1.2.3. If you receive marketing messages from us, we collect:

First name and e-mail address. Telephone number, if you are a registered customer.

1.2.4. We also process the following personal data:

Information obtained through cookies, IP address (network identifier) including the type of browser, device and operating system, the duration and number of visits to the website, and other similar information.

2. COLLECTION AND USE OF DATA

2.1. How do we obtain your personal data?

You provide us with your personal data mainly when you complete an order or create a user account. If any of your personal data changes, please let us know.

When you visit and use the website, some personal data may also be collected and stored through cookies. You can read more about cookies in “Information about cookies”.

2.2. Purposes of processing personal data

2.2.1. Sale of goods.

We process your personal data so that we can sell goods and improve the shopping process. This includes in particular:

Processing of orders for goods placed through our website. The legal basis here is the necessity for the performance of the purchase contract and, for selected data, the fulfilment of legal obligations (e.g. accounting documents).

Notification of product availability.

If you ask us to notify you when a product is back in stock, we process your personal data on the basis of your consent.

2.2.2. Customer support.

To provide customer service and to resolve any problems in the performance of the purchase contract.

2.2.3. Communication.

We use the collected data to communicate with you and to personalise that communication. For example, we may contact you by telephone, e-mail or in another way to remind you that you have goods in your online cart, to help you complete your order, to inform you about the current status of your request, order or complaint or to obtain further information about it from you, or to let you know that you need to take an action required to keep your account active.

2.2.4. Improving the shopping process.

We use the data to continuously improve the shopping process and our systems, including adding new features, and to make informed decisions using aggregated analyses and business intelligence, all on the basis of our legitimate interest arising from the freedom to conduct a business and consisting in the need to improve the services we provide in order to succeed in economic competition. To ensure adequate protection of your rights and interests, for improvement purposes we use personal data that is anonymised to the greatest possible extent.

2.2.5. Protection, security and dispute resolution.

We may also process data on the basis of our legitimate interest in ensuring the protection and security of our systems and our customers, in detecting and preventing fraud, in resolving disputes and in enforcing our agreements.

2.2.6. Marketing offers.

We send you commercial communications about products similar to those you have purchased, and commercial information about news and current promotions or discounts that may interest you.

You can always refuse these commercial communications in the way stated in every e-mail containing a commercial communication (by clicking the unsubscribe link or in another way).

If you unsubscribe from commercial communications, we will no longer use your electronic contact details for these purposes. We will start using them again if you register them or expressly request it.

The marketing offers shown to you may be selected on the basis of other information we have obtained about you over time from your contact details, demographic data, favourite items and usage data from our products and websites (cookies, IP address, data provided by your browser, data on clicks, commercial communications displayed and products visited). We do not carry out fully automated processing that would have legal effects for you.

If you are not our customer, we process data on the basis of your consent.

You have the right to object to this processing at any time free of charge. Contact details are given at the beginning of this document.

2.2.7. Processing of cookies from websites operated by ITCOMTRADE s.r.o.

If you have cookies enabled in your web browser, we process behavioural records from cookies placed on websites operated by ITCOMTRADE s.r.o. in order to ensure better operation of the websites of ITCOMTRADE s.r.o. and for the purposes of online advertising of ITCOMTRADE s.r.o. More information can be found in “Information about cookies”.

2.3. On what legal basis do we use your personal data?

2.3.1. The basis for processing customers’ personal data is primarily the need to perform a contract to which the data subject is a party, or to take steps at the request of the data subject prior to entering into a contract (Art. 6(1)(b) GDPR). This applies in particular to personal data provided in the account registration form, when ordering and concluding a purchase contract or making a reservation in the online shop, as well as when subscribing to the newsletter. In the case of personal data provided to us in connection with a customer complaint, the legal basis for their processing is also the need to perform / handle the contract for the sale of the goods complained about.

2.3.2. In the case of processing for the marketing purposes stated above, with the exception of those carried out through the newsletter, the basis for this processing is the pursuit of the legitimate interests of the controller or its cooperating entities (Art. 6(1)(f) GDPR), in which case the cooperating entities do not take part in processing the customer’s data. On the other hand, where the controller’s partners may have direct access to this information, the legal basis for such processing is the voluntary consent given by the customer (Art. 6(1)(a) GDPR).

2.3.3. For other purposes, the customer’s personal data may be processed on the basis of:

2.3.3.1. voluntarily given consent – e.g. persons entering competitions (Art. 6(1)(a) GDPR);

2.3.3.2. a legal obligation – where processing is necessary for compliance with a legal obligation of the controller, for example when the controller accounts for concluded purchase contracts under tax or accounting legislation (Art. 6(1)(c) GDPR);

2.3.3.3. necessity for purposes other than those stated above that arise from the legitimate interests of the controller or a third party, in particular to establish, exercise or defend claims, to communicate with the customer, including through contact forms (including replies to customers’ messages), and for market and statistical analyses (Art. 6(1)(f) GDPR).

2.4. How long do we use the data?

2.4.1. Personal data may be kept for as long as the online shop is used (and may be deleted three years after the customer’s last activity in the online shop); in the case of marketing activities – until the customer objects; and in the case of cookies and similar technologies, depending on technical matters, until these files are deleted through the browser / device settings (deleting the files is not always the same as deleting the personal data obtained through them, which is why it is possible to object).

2.4.2. If the processing of personal data depends on the customer’s consent, the personal data may be processed until the consent is withdrawn.

2.4.3. In any case:

2.4.3.1. Personal data will also be kept where the law (e.g. accounting or tax legislation) requires the controller to process them;

2.4.3.2. Personal data will be kept longer in the event of a possible complaint by the customer against the controller, so that the controller can assert its claims, or where they are needed to assert or defend against claims of third parties, within the limitation period laid down by law, in particular by the Civil Code.

2.4.4. Depending on the scope of the personal data and the purpose of their processing, they may be kept for a different period. In any case, the longer of the retention periods applies.

2.5. Transfer of personal data to third parties

2.5.1. We use all personal data obtained from customers exclusively for the internal needs of the controller, protect them against misuse and do not provide them to third parties without prior notice or your consent. The exceptions are external companies that provide support services for us (e.g. transport, payments or e-shop development) and state authorities. We may or must provide your personal data to these companies to the minimum extent necessary for the smooth handling of the order or for the operation and improvement of the shopping process.

2.5.2. This concerns in particular the following activities:

2.5.2.1. To pay for an order online (payment card, Google Pay, Apple Pay), we transfer personal data to the payment processing service provider: Global Payments Europe, s.r.o. (GP webpay payment gateway).

2.5.2.2. For the delivery of goods, we transfer your personal data to the contracted carrier delivering the order.

2.5.2.3. Other recipients of your personal data will be operators offering marketing services and personalised advertising to controllers:

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Facebook, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

2.5.2.4. To issue invoices and keep accounting records, we transfer personal data to: SuperFaktúra, s. r. o.

2.5.2.5. To process and record orders (customer relationship management system), we transfer personal data to: KeyCRM.

2.5.2.6. To communicate with customers via the online chat on the website, we transfer personal data to: Crisp IM SAS (Crisp service).

2.5.3. If necessary for the investigation of unlawful use of our services or for the purposes of court proceedings, data may be provided to criminal investigation authorities. We contractually require all these service providers to process your personal data in accordance with the terms of personal data protection and applicable legislation.

3. YOUR RIGHTS IN RELATION TO PERSONAL DATA

3.1. Right to withdraw consent to the processing of personal data

If we process your personal data only on the basis of your consent (i.e. without another legal ground), you may withdraw this consent at any time.

You can withdraw your consent to the processing of your personal data at any time:

by e-mail sent to our contact e-mail address info@makerzoid.eu,
in writing, by letter sent to our correspondence address,
in the case of commercial communications – in the way stated in every e-mail containing a commercial communication (by clicking the unsubscribe link or in another way).

The withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

3.2. Right of access to personal data

You have the right to ask us whether we process your personal data. If we process your data, you have the right of access to these personal data and in particular to the following information:

the purpose of processing;
the categories of personal data processed;
the recipients or categories of recipients to whom the personal data will be disclosed;
the period for which the personal data will be stored.

At your request, we will provide you with a copy of the data processed. For further copies, we may charge an administrative fee not exceeding the costs of making and providing these further copies.

3.3. Right to rectification

If your personal data are inaccurate or incomplete, you have the right to request their rectification without undue delay, i.e. the correction of inaccurate data and/or the completion of incomplete data.

3.4. Right to object to processing

You have the right to object at any time to the processing of your personal data if we process them for direct marketing purposes, including any automated processing of personal data. Once you object, we will stop processing your personal data for these purposes.

3.5. Right to erasure (“right to be forgotten”)

You have the right to request that we erase your personal data if:

the personal data are no longer necessary for the purposes for which they were collected or processed,
you have withdrawn your consent to processing,
you have objected to the processing of personal data,
the personal data have been processed unlawfully.

If there are no legal grounds for refusing erasure, we are obliged to comply with your request.

3.6. Right to restriction of processing

You have the right to request that we restrict the processing of your personal data if:

you contest the accuracy of your personal data,
the processing is unlawful and you request the restriction of processing instead of erasure,
we no longer need your personal data for the purposes of processing, but you require them for the establishment, exercise or defence of legal claims,
you object to the processing.

When processing is restricted, we are only entitled to store your personal data. Further processing is possible only with your consent or on legal grounds.

If the processing of personal data is restricted because of an objection to processing, the restriction lasts for the time needed to determine whether we are obliged to comply with your objection.

If the processing of personal data is restricted because the accuracy of the data is contested, the restriction lasts for the time needed to verify the accuracy of the data.

3.7. Right to data portability

You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to have them transmitted to another controller.

3.8. How can you exercise your rights?

You can exercise your rights in relation to personal data using our contact details. All information and actions will be provided to you without undue delay.

We will do our utmost to accommodate you in protecting your personal data. However, if you are not satisfied with how your request was handled, you have the right to contact the competent authorities, in particular the Office for Personal Data Protection of the Slovak Republic (dataprotection.gov.sk), which supervises the protection of personal data. This provision does not affect your right to lodge your complaint with this office directly.

If, in particular, your place of residence, place of work or the place of the alleged infringement of personal data protection is outside the territory of the Slovak Republic, in another member state of the European Union, you may contact the competent supervisory authority in that member state.

4. MANAGEMENT AND PROCESSING OF PERSONAL DATA

4.1. Who processes your personal data?

We are the controller of personal data within the meaning of the Regulation.

Your personal data are also processed for us in particular by our tax advisor, accountant and subcontractors. To the extent necessary for the performance of the contract or other obligations, we are entitled to transfer your personal data to other persons as well, e.g. carriers or other persons involved in the performance of the contract or our obligations.

Your personal data will not be transferred to countries outside the European Union unless this is necessary for the performance of the contract or for another reason in accordance with the rules for such transfers laid down in the Regulation.

4.2. How do we process personal data?

Personal and other collected data are fully secured against misuse. Personal data will be processed in electronic form by automated means or in printed form by non-automated means.

This Policy is valid and effective from 01.11.2023.

Privacy Policy